Katherine Milan is the Director of Client Experience team at the NeuroLeadership Institute. In this role, Ms. Milan drives NLI’s commitment to world-class client care, ensuring that clients feel heard, more knowledgeable, and empowered to create meaningful organizational change.
As the leader of the Client Experience team, Ms. Milan fosters a culture of growth mindset and continual improvement where team members create behavior journeys for clients – and themselves. Ms. Milan also leads client engagements, working with Microsoft, Intel, and many others; partnering with clients on the creation of custom learning solutions and the implementation of NLI’s standard product suites.
Prior to her work with NLI, Ms. Milan worked in the technology and financial services training fields, most recently working with Global Knowledge, LLC, one of the world’s largest business & IT training providers, where she was responsible for the end-to-end management of a portfolio of IBM training courses.
Ms. Milan has her Master’s in English, specializing in organizational communication with a focus in cross-generational communication and cultural change. Ms. Milan also has her Six Sigma Lean Black Belt certification, is a Certified Scrum Master and a Professional Scrum Product Owner, a certified Change Management Specialist, and holds ITIL-Service Strategy and ILTIL v3 Foundation certifications.