Dramatically increase the quality of everyday & planned performance conversations,
in a 30-day initiative rolled out digitally across a large audience.
Empower managers with a research-based approach to having performance conversations.
Embed this new approach in small bites, with multiple touch points, at scale.
*Data from 230 managers at a large telecommunications company in 2014
What is a “Quality Conversation”?
Recent research has shown that less than 1% of managers are strong in both goal-focus, and people-focus. The reason is that the networks in the brain for goal setting and social skills compete.
A Quality Conversation is a brain-friendly approach to leading others by understanding their social drivers and mindset to encourage insight and build long-lasting habits.
These types of conversations are used in:
- Everyday performance conversations
- Project-based performance conversations
- Annual performance conversations
- Longer-term career conversations
“With the [Connect] program it has shown me that by allowing the agent to do more of the talking they have a better buy in with the conversation. Instead of giving a solution to the agent, they have self-discovery.”
“This isn’t “extra;” it enhances what we’re already doing. A small investment of time up-front has turned into lasting behavior change.”