Our approach is informed by the constraints and possibilities presented by the human brain — how people take in new information, approach their work, and interact with each other.
We believe organizational change involves helping large numbers of people build new habits. As such, we closely follow the science of habit formation in our implementation process, and we measure the success of an initiative by how frequently a new habit is activated. In doing so, we deliver behavior change, not only plans or statistics.
Conventional wisdom may lead you to believe that the best way to measure the effectiveness of a learning experience is by asking participants how much they liked it.
At NLI, we know that these kinds of measures rarely predict actual behavior change. Instead, we take a science-based approach, looking specifically at reliable indicators of new habits being built. This allows us to see the change as it happens.